Tag: outstanding customer service

Customer Service – Is The Customer ALWAYS Right?

Well today was another tough day in the life of an entrepreneur and business owner. I had a 9am meeting then I spent the next four hours on the golf course! It was a beautiful day here in southern California; bright sunshine and not too hot. Okay, okay just in case my wife gets a… Read More

Can The Ritz-Carlton Help My Customers?

I had a meeting today with two business associates over lunch. We were talking specifically about their business and how to make a good business better. Over the course of the meal we discussed several aspects of their business including their sales, various product roll-outs, and their marketing. Early on however, it became pretty apparent… Read More

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