Category: Business Operations

Need To Pivot Your Business – Here’s a Simple But Powerful Way

If your business is being challenged by our current COVID-19 environment and you’re not quite sure how to pivot and make the necessary adjustments. I have a suggestion and a technique for you… Observe and imitate! Look, it’s probably quite obvious that the way you did business last year is not going to work now…. Read More

Creativity and Mistakes

Challenging times are the best times for creativity and mistakes. Yes, I said mistakes! As I write this, I’m on day 21 of self-imposed house arrest (aka “sheltering in place”). They say the COVID-19 pandemic is starting to subside ever so slightly, but I think we have a ways to go. As a business owner,… Read More

Customer Service – Is The Customer ALWAYS Right?

Well today was another tough day in the life of an entrepreneur and business owner. I had a 9am meeting then I spent the next four hours on the golf course! It was a beautiful day here in southern California; bright sunshine and not too hot. Okay, okay just in case my wife gets a… Read More

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